AI training use case
Triage Emails With AI Before Your Team Starts Work
Important client emails, supplier requests, invoices, and internal nudges land in the same inbox. People waste their sharpest morning energy deciding what matters.
AI email triage for Swiss SMEs
Swiss SME workflow
Workshop-ready
Human approval by design
Before AI
How it looks today
- Open the inbox repeatedly.
- Skim every thread manually.
- Rewrite similar replies from scratch.
- Forget follow-ups that looked unimportant at first glance.
What AI can do
The first useful pass
- Group messages by urgency, client, topic, and next action.
- Draft replies in the user's tone from the surrounding context.
- Flag items that need a decision, document, quote, or calendar action.
- Create a daily reply queue with suggested owners.
Humans approve
What stays in human hands
- Sending external replies.
- Any commitment on price, legal position, delivery date, or HR matter.
- Access to sensitive inboxes or attachments.
Tools involved
The stack we usually meet
- Gmail
- Outlook
- Google Workspace
- Microsoft 365
- Slack
- Claude
- ChatGPT
- Codex
Workshop exercise
Triage all your emails
Bring 20 recent emails. We build a triage prompt, classify them, draft responses, and define the approval rule before anything is sent.
Expected outcome
A repeatable morning inbox workflow that turns unread messages into ranked actions and safe draft replies.
Bring this to a workshop →